Files That Will Not Open In Photoshop

 Sometimes you will get a dialogue box in photoshop when you are trying to open a new file. And it says "Could not complete your request because an unknown or invalid JPEG marker type is found" or " Could not complete your request because it is not the right kind of document."

I don't know why this happens sometimes, but all I can advise is that it may have something to do with the download being corrupted.

I have also found that this is usually an issue with Windows, and very rarely happens on Mac.

The below solution has worked for most customers who have had this problem.

  • Open the  image in a photo app such as Preview (on macOS) or Photos (on Windows). (if you have paint that will work just as well. )
  • REMEMBER to save the file as a COPY, so the original file is kept. This will require renaming the file, e.g. With the text "copy" added at the end.
  • Now you can save the file again as a JPEG or PNG image from within such an app. Try opening the file again in Photoshop.
  • This should resolve the issue. 

ALSO it may help to MOVE the file folder to another location. Sometimes this is all it needs!

This great Youtube tutorial will help you along the way.  It's by KelbyOne. 

( There are heaps of fabulous tutorials available on this great channel too! )