Buying and using digital files can be a bit daunting at first. Especially when you are only just starting out on your digital art journey!
I have listed all the usual questions that I am asked. Hopefully I have provided enough information in the drop down menu to answer any issues you may have with downloading your files!
PLEASE contact me if you have any issues with your download!
The shopify platform is usually pretty reliable for digital downloads, but sometimes it can be a bit glitchy! Email me at firstname.lastname@example.org or use the contact form and I will get those files to you asap! I check my emails at least twice a day, so I guarantee a response within 24 hours. ( Sorry to make you wait that long! ) Customer service is very important to me and I value your shopping in my little store!
I also want to remind you to...
BACK UP YOUR PURCHASED FILES!
Yes, this one is important!
Once your purchase has been made, you are responsible for backing up your files.You can do this either on an external hard drive, a cloud service, ( like Adobe Cloud, Drop Box ) or USB.